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returns & exchange policy

Exchange Policy:
  • Product(s) can be exchanged from any of our regular stores or online store within the 30 days from the date of purchase. Please note that:
    • The product must be unused with the price label attached along with the purchase invoice.
    • Items bought on SALE cannot be exchanged.
    • Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
    • We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.
  • Contact our customer service center by emailing us images of defected product at:
  • After our team reviews the product, you will be offered an exchange with same price value product.
Refund Policy:
  • We have a ‘No Refund’ policy. However, refund may be allowed in exceptional case wherein:
    • The product appears to be faulty
  • Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Order Cancellation:
  • You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email/SMS, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply.
  • Aleez may cancel orders for any reason. Common reasons may include:
    • The item is out of stock
    • Pricing errors; or
    • Credit card payment is declined by the issuing financial institution.